Odery Drums gets customer messages on WhatsApp around the clock: people want the catalog, want prices, want to know the brands. Answering everything by hand doesn't scale, and much of it lands outside business hours. Tom is the AI agent that handles this first contact: it introduces itself, records consent to the privacy policy, registers the lead, and delivers the catalog, without depending on someone on the other side.
On the first message Tom identifies itself, records consent to the Privacy Policy under Brazil's data protection law (LGPD), and collects the lead's details before moving on. The conversation starts organized, not improvised.
An instrument buyer searches, gets interested, and messages on WhatsApp. But the volume is high, the questions repeat, and many people write outside business hours. When every reply is manual, the lead waits, cools off, or disappears, and no one logs that the conversation ever happened. Tom was designed to hold that entry point: it receives the message, replies on the spot, formalizes consent, and stores the contact, so the sales team picks up the conversation with data in hand, not from scratch.
Opening and identity. Tom introduces itself as Odery's assistant and carries the conversation in the brand's language, without sounding like a stuck robot.
LGPD consent on record. Before collecting any data, consent to the Privacy Policy is presented and recorded. Compliance enters at the start of the flow.
Lead registration. Name and contact details are collected in the conversation and stored, so sales can continue from where Tom left off.
Catalog on the spot. The menu delivers the right material in the same conversation: video, PDF catalog, and the choice by brand, without handing off to a human.
Available 24/7. The entry point stays open outside business hours, when much of the audience writes.
Through the guided menu the customer asks for the catalog and gets the PDF on the spot, then is guided to pick the brand. All within WhatsApp, without leaving the conversation and without waiting for an agent.
Tom takes on the repetitive work of first contact: introducing the brand, formalizing consent, registering whoever arrives, and delivering the catalog. What used to depend on someone being available now happens on the spot, at any hour, on record. The sales team steps in afterward, with the lead already qualified and the data in hand.
Tell us how you handle messages today. We design the agent on top of the flow you already use.